For all orders except custom design orders our general turn around is 3 - 8 days business days.

However if you are needing to rush your order please let us know so we can see how we can assist.

This does not include the busy seasons Christmas, Easter, Mothers Day and Fathers day.

Custom Design orders will be advise upon ordering.

At Pearly Haze Design, some products will require a design proof/confirmation to ensure that the personalized product reflects your vision. This process typically takes 7-10 business days, and the confirmation will be sent to you via email. We understand the importance of accuracy and attention to detail, so we ask for your patience as our team meticulously reviews and finalizes the design to ensure everything is correct before proceeding with production. Please ensure you check the proof for any spelling or other mistakes before agreeing to proceed.

Custom design orders require a 50% deposit upfront before any work is started. This allows us to allocate the necessary resources, materials, and time to fulfill your unique design request. Once the deposit is received, our team will work closely with you to finalize the design details and provide an estimated completion date. The remaining 50% of the payment will be due upon completion and approval of the custom design. We strive to ensure transparency and clarity throughout the payment process, and our commitment to quality craftsmanship means that your satisfaction is our top priority.

To clean your acrylic pieces from Pearly Haze Design, we recommend using a microfiber cloth. Gently wipe the surface to remove any dust or debris. Avoid using window cleaner or products containing ammonia, as they can damage the acrylic material. Harsh chemicals can also cause clouding or scratching of the surface. By using a microfiber cloth, you can maintain the clarity and appearance of your acrylic pieces for years to come. If you have any specific concerns or questions about cleaning your acrylic pieces, feel free to reach out to our customer service team for personalized advice.

At Pearly Haze Design, we strive to provide high quality personalized products to our customers. Refunds, returns, and exchanges will only occur in the event of an error on our end, we will either refund or remake the order.

However, if the mistake is due to customer error, such as misspelled names, we are unable to offer refunds or exchanges. If the item is broken in the post, we are unable to offer a refund it will need to be lodge with Australia Post. Our focus is on delivering precision and attention to detail in every product, and we appreciate your understanding in upholding the accuracy of the information provided to us for customization. If you have any concerns or issues with your order, please feel free to contact us to discuss a resolution. Thank you for choosing Pearly Haze Design for your personalized items.

Each piece of wood possesses its own unique grain pattern and characteristics, leading to variations in appearance on our etched products. Additionally, our custom etching process may result in varying depths of engraving, further contributing to the distinct look of each item. We believe these differences add to the charm and individuality of every piece we create, making each one truly one of a kind. Rest assured that while the wood grain may differ, the quality and craftsmanship of our etched designs remain consistent across all our products.